GG
Grace G
1 reviews | Active since Feb 2013
27 Sept 2019, 12:49
Rethink your website user experience as soon as possible!
As a customer who has been loyal since my first Bob card as a child, I can safely say I am 100% in favour of FNB's online banking and app services. My disappointment lies in the multiple website updates that make it difficult to navigate, find what I need in hidden tabs, and something like linking my PayPal account to my FNB account. I should never need to Google - "How to *** with FNB online", but this has become an all too frequent occurance. Please sort out your website, needing a help guide for it isn't good practice for the user.
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Sept 2019, 13:55Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply27 Sept 2019, 13:55
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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