MN
Matshidiso N
1 reviews | Active since Feb 2020
08 Nov 2024, 07:57
Retained money
I wrote 3 weeks ago but even hello peterhas not been able to assist instead fnb has sent me the same form I was given at a branch up to this day no one has contacted me regarding the status of my query I mean my money was retained by an ATM should this take a year to be resolved I tried calling twice each time I ran out of airtime as I had to hold for over 30minutes
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Matshidiso N's updateReviewer Update
08 Nov 2024, 10:51Thank you a lady by the name of Millicent has resolved my issue big ups to her for customer service ,would also like to apologize to FNB as the refund was made to the account in question which belongs to my niece,and unfortunately she does not receive sms for transactions,however FNB never communicated any feedback regarding the status of my query .Thank you once more
MN
Matshidiso N's update08 Nov 2024, 10:51
Reviewer Update
Thank you a lady by the name of Millicent has resolved my issue big ups to her for customer service ,would also like to apologize to FNB as the refund was made to the account in question which belongs to my niece,and unfortunately she does not receive sms for transactions,however FNB never communicated any feedback regarding the status of my query .Thank you once more