KS
Katja S
1 reviews | Active since Feb 2011
25 Mar 2022, 14:46
Retail Service "Recovery"
My last complaint refers. This is in fact a complaint about how my last complaint was handled.
Roe***a Sarlie (Team Leader: Retail Service Recovery!!) was initially eager to help and connected me to someone who messed it all up by not knowing what my complaint actually was when he called out of the blue (instead of emailing as requested).
Roe***a Sarlie apologised and said it would be sorted out quickly..... This is now more than a week ago. Never heard from Roe***a Sarlie since - despite follow-up emails. Silence!!
Helpful (0)
Replies (3)0
Replies (3)KS
Katja S's updateReviewer Update
29 Mar 2022, 11:12Hi
Does the silence continue?
No communication from FNB at all. Nothing.
Does the silence continue?
No communication from FNB at all. Nothing.
KS
Katja S's update29 Mar 2022, 11:12
Reviewer Update
Hi
Does the silence continue?
No communication from FNB at all. Nothing.
Does the silence continue?
No communication from FNB at all. Nothing.
KS
Katja S's updateReviewer Update
30 Mar 2022, 14:53Still no response from FNB.
Roe***a refuses to tell me who his/her supervisor is to take the matter forward.
Roe***a refuses to tell me who his/her supervisor is to take the matter forward.
KS
Katja S's update30 Mar 2022, 14:53
Reviewer Update
Still no response from FNB.
Roe***a refuses to tell me who his/her supervisor is to take the matter forward.
Roe***a refuses to tell me who his/her supervisor is to take the matter forward.
KS
Katja S's updateReviewer Update
05 Apr 2022, 08:31Even though I received an email from Roe***a, this matter was again not solved as my email was again not responded to.
KS
Katja S's update05 Apr 2022, 08:31
Reviewer Update
Even though I received an email from Roe***a, this matter was again not solved as my email was again not responded to.