FS
Faheem S
1 reviews | Active since May 2017
01 Mar 2019, 23:55
Resurrecting the dead is easier than getting hold of a private banker at FNB
Trying to close an overdraft is harder than resurrecting the dead with FNB.
I am been out from pillar to post getting my overdraft and RCP closed because my private Banker is not reachable. Makes me wonder why I should even have a private client Account and pay high monthly fees.
My banker is on leave, sensible thing to do is put another banker on her out of office, which was not the case. I then phoned the private suit and was put on hold for 20min waiting for another banker who never showed up therefore I cut the call.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
02 Mar 2019, 09:56Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply02 Mar 2019, 09:56
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
