Restoring faith in the banking sector

It is not often that i pen a compliment to a banking institution. It is mainly because of their ability to always find a way to milk us in bank charges or just general bad customer service. But my faith in banks particularly FNB was restored by one of your FNB suits customer assistance representative Ms/Mrs. Thabisile Radebe. She provided what is a scarce commodity in my view, exceptional customer service. Fnb's state of the art telephone system was not functional yesterday and i had to reverse certain transactions. But she was able to calm me down and offer a viable option which was to first contact me the next morning because the transactions that i transactions i wanted to reverse were not showing at the time and needed was 24hrs to be able execute my request. She was kind enough to phone me first thing today and we were able to reverse those transactions and my bond payment through successfully as a result. I'm so happy. She deserves a pay hike for exceptional service. I wish that Fnb could have more of oMaRadebe at their service desks. Many thanks MaRadebe.