Response without investigating the query

FNB is becoming a pain when it comes to customer service, you go the branch and be on long ques like you on at Shoprite money market que. You wait two hour to get assistance and after you get told to use Digital platform like we robots.<br> <br> i sent an email about a month ago regarding the double debited and got contacted by Xolani Mashazi who called me without investigating and when i ask him to check on system, he does not have the proper system to check. how do you call to resolve a query without the relevant system.<br> <br> I know FNB is retrenching but let it no inconvenience us. ticket number SD***