Response to FNB regarding my previous complaint

I refer to my previous complaint logged on Hellopeter (ref no 690739 from FNB). I received a call from someone who felt the need to lecture me about FNB's rules & regulations. I explained in my previous complaint that I understand this. However the complaint was about Roger treating me like a ******** and whether he followed procedure. Roger only sent the letter of demand the day after he called me and I had already been into the bank so this proves he was not following procedure. The letter referring to my adverse trends, WHAT adverse trends FNB? How dare you! You put me in a terrible situation by cutting off my funds without notice and have nothing to say for yourselves. I received a big deposit the next day. You can talk me in circles as much as you want but I am not an idiot and Roger did not follow procedure and I have confirmed this fact with a manager at an FNB branch. FNB are clearly not willing to take responsibility for Roger's vindictive attitude. I do not feel safe having my money with you sharks and your evil ways of pushing us to take on more credit. I will make every effort to pay off my overdraft and close my account. FNB...how can we make your life difficult...