1 reviews | Active since Feb 2018
Response slow
Please would someone from fnb respond to my emails. From the personal loan department, I need to ask questions and find it depletes my airtime if I hold on the phone for hours. Waiting for correspondence regarding a few questions. Please will someone actually respond and have a chat 1on1 via email without having to wait 3 days for a response
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***