Respect of Privacy
<p>I opened an FNB Bank Account. Logged on via the internet to find other bank accounts linked to my bank account and displayed on the fnb interface.</p> <p>The other Bank accounts now reflecting with my personal bank account are those for a company whom I am a signatory.</p> <p>FNB Are unable to separate my personal bank accounts from business bank accounts which I operate. </p> <p> </p> <p>FNB ASSUME that I need all bank accounts I operate available in my personal profile.</p> <p>I have not requested that other accountes be linked to my personal profile. FNB link accounts at their whim. .</p> <p>Displaying the business accounts with my personal account is violating the business's privacy. The most unprofessional management I have yet had the misfortune to encounter. In requesting that FNB unlink the business account from mypersonal account, I was told the business had to submit an ammended mandate.</p> <p> </p> <p>I am confused.</p> <p>I personally did not authorise the linking of the business account to my private account. </p> <p>The business did not authorise that their business account be linked to the personal profile of its users.</p> <p> </p> <p>Moral of the story, you cant have a business account with a profile that is separate to a personal account with a separate profile at FNB. IF you require these kinds of advanced services you would need to bank with another bank. FNB just dont know how to do it.</p> <p> </p> <p>FNB seem to believe that ensuring that I no longer am a signatory to the business account will resolve the issue. FNB obviously cant get this level of operation to work</p> <p>And here I thought FNB was an innovative, forward thinking and intelligent bank, I dind out that they are ***********, misrepresent the truth in their adverts about their consideration for clients, and way behind the times.</p> <p>Time to change banks?</p> <p>Karen Vorster</p> <p> </p> <p> </p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
