Resolution of outstanding Issues PART 2

This complaint has reference to the previous complaint: http://hellopeter.com/first-national-bank/complaints/resolution-of-outstanding-issues-*** . When I made the previous complaints I was already struggling to get my issues resolved for more then six months. Since then Melinda Duvenhage has logged my complaint with reference number 833036 on this site. All of the issues with FNB was resolved yet my eBucks issues are still unresolved. I am just not getting feedback and movement on this matter. I don't know who is supposed to close these incidents but somewhere something is not being done. I mean 7+ months without resolution!