MS
Melissa S

1 reviews | Active since Feb 2015

19 Feb 2015, 15:35

Residual debits after arrangements effected!

FNB loans handed over to attorneys after which its been advised that arrangements can only be made with the Attorneys since FNB Loans does not accept reduced payment arrangements.<br> Arrangements then effected with the Attorneys. successful debits paid to attorneys and then followed days later with lump sum residual debits. <br> Proof of arrangements as requested by FNB Loans have been sent and to date no call or feedback.<br> Complaint lodged within a branch with hours of telephonic communication to and from FNB branch and FNB Loans and to date<br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Feb 2015, 15:55
Official
Hello Elilawson2,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)