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Bobby B

1 reviews | Active since Mar 2014

01 Feb 2015, 17:36

reset password problem

Dear Peter<br> <br> I just registered with FNB on-line banking and provided all my information. 2 days later i wanted to log in my account and do my transactions, the FNB system responds by saying i entered the wrong password, so i followed the reset password procedure and as im am about to complete, a pop up message appears saying 'NO DATA RETURNED' i used the IE browser and its still the same.<br> <br> The following day i went to my local branch to ask for help, but the same message appears on their system. The Lady who was helping me didn't know what she was doing and just left me hanging.<br> <br> Is FNB going to help me to reset my password for online banking or not? <br> At the moment i cant do my daily transactions and i cant link my Paypal account to my FNB account <br> <br> Please Help Peter

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2015, 09:29
Official
Hello frost brewin,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615509.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

Best regards,