1 reviews | Active since Aug 2017
RESET PASSWORD
<p>I am very upset and angered that FNB can make such a bad design fault. I was busy buying tickets online and it did not go through, I decided to change my password for fnb and it happily changed it. I tried to log on and now all my accounts and profile is blocked untill I can verify my account at an ATM. I phoned FNB and funny enough I had to verify myself by giving my ID number, Card number and pin, this was good enough to verify that it was me but still I need to go to an ATM. This is a massive let down. IT WOULD MAKE SENSE TO WARN YOUR CLIENTS THAT WHEN YOU RESET YOUR PASSWORD YOUR ACCOUNT WILL BE LOCKED UNTIL YOU VERIY IT AT A FNB ATM. Maybe mention that???</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
I sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to Contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
***
Good Day,
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
I sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to Contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
***