Reserved Funds
<p> </p> <p>So I wanted to make a payment only to get a insufficient funds message. Tried to call FNB and after the 10th try the phone rang and a member picked up. After discussing the issue with the member he told me that a FNB staff member has reserved funds on my account but could not give me a reason why. He gave me a number which I tried to contact but the number does not exist. I was not informed or received any notifications when this reserve was done and looked like an idiot when the payment did not go through.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)