Required tax information - *********** staff at FNB that freeze accounts when their systems dont work

Hi I received a request from you to provide the required tax information for foreign accounts so that my account will not be frozen. I have emailed the same document multiple times to IndividualFreezeCRS@ fnb. co.za as well as *** 25, 26, 29 November and 2, 5 December 2019.

I still received a mail to say that my account is on hold. The telephone number provided is unresponsive and the call centre agents that repeatedly call me are *********** and lazy as they cannot provide a reason as to why this information is required as well as understand that I have provided this information already not check their emails.