Requesting new banker. No service rendered (Business Banking)

The business profile still has limited access.

After banking for years at FNB. I am considering moving to another bank. I have tried applying for finance for numerous years, after finding out there was a personal loan in arrears on my name. The loan was at FNB. I called numerous times to get information on the account, and could not get any valid answers to what it was. So my business bank account always had limited access. Our company cannot even apply for credit, petrol, or overdraft. I was told the account was unlocked and we have full access. Nothing has changed. We don't even have a good business banker that can assist. The current banker does not even reply to emails I send him. We need a competent banker who can assist us when we need help. Another thing is we send the banker our financial statements for financing. Then he tells me one of our directors has judgments against his name. So I sent him the director's credit report. There were not judgments on the report? Time wasting!