Requesting Negative Ratings

I was contacted by a representative from card division on 12/01/2023 @ 13:40.

I'm appalled by her level of people/communication skills, even more striking, is to know First National Bank employes individuals who disregard customers to such degree.

I was not given a chance to speak, though, I requested permission to speak. I was told I'm taking the call personally and I will now be disconnected. If arrogance was a person, the representative in question would surely hold the title.

I humbly request a call from management to remedy the issue at hand.