Requesting FICA documentation every few months.

I sent an email to my banker ****iya, Sinombulelo) and FNB Fica department and FNB Customer care and no one has gotten back to me. Sinombulelo have been ignoring my emails on 2 or 3 issues for months now by the way.

Here is a copy of the email I sent in response to a request (REF:***) from the FICA department to provide documentation only months after I have completed this process...

Can you please urgently advise why I have to do this again? The last time I completed this was in September of 2019, its still valid and its ridiculous to request this again! I demand to see how FNB interpreted the FICA law for this to be necessary again. I have ABSA and Capitec accounts for decades now and never do they requested this from me (only when opening my initial account). My father has an Standard Bank account and he has never heard of this random regular FICA checks after 35 years with them. Please explain how the law applies different to FNB!

My situation is unique in that I am constantly travelling (thus no fixed address), don't have a post box and are self employed making these kind of request days worth of effort to be finally accepted. I am mostly situated at the address given in September 2019 and nothing else regarding my declarations then have changed.

If FNB needs this kind of documentation from me every few months I have no choice but to close my accounts and move to a different bank.