Requesting evaluation report instead since all failed and never attended to

Ref ********** NF my issue still hasn't been sorted and accepted insurance declined now all I asked was for them to send me evaluation report..cuz I feel the house is not in a condition since it was insurance declined on a claim..that would mean I could be overpaying..FNB send me a hurtful email saying evaluation report is only for the bank I need to get my own evaluator.. I really don't know what to do now