Requesting Clarity and instead being ignored
<p>I have asked repeatedly in response to an SMS stating I need to FICA my child's account, for clarity and instead I get brushed off with a "FICA is a requirement". PLEASE liten to me and answer my questions:</p> <p> </p> <p>1) WHICH child do you need this for? As I have stated, I have 2 children, both with an account. How can I provide documents when no-one can tell me this?</p> <p> </p> <p>2) What have you done with my last set of documents, that were given to you a year ago? Why must i RE-FICA so soon after supplying documents so recently. I am ot asking why I must FICA, I am asking why I must RE-FICA. </p> <p> </p> <p>3) What customer information do you have for me, as I suspect you have lost it all and you are now making that MY problem. </p>
Good day Ms. lorrained-1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. lorrained-1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***