Requesting a Prescription letter but FNB is refusing

This has gone fair enough they don't want to issue for a paid up letter for one account , and now they want more time to investigate the other matter further because I disputed the payment i didn't not make any payments to this account . Nor did my debt counsellor. The worth of the 2 payments together is 5 rand and 2 cent . I requested numerous time on Facebook for a managers email address where i was refunded . I email them on last week Tuesday the first response i got was only yesterday after i emailed them again on the 2 of February and the feedback i got was that i must wait 3 working day for answer. My honest feeling is that they issue payment to accounts of there client to keep the account open so that they can keep the client liable for the debt . This account in question has been 6 years old and is not in the second part of the prescription years . All that i want is prescribed letter or a letter where it state i will not be held responsible for the debt as its longer the 6 years.

In regards with the other account i emailed one person this morning and they said they will have to contact the credit department to here who must issue the letter . Later i received an email stating no the credit department revered him to the debt review department and there emails states 15 working day its Ludacris it insane that we as clients must wait 15 days for them to contact the client . I am done waiting if nothing is done about this still today . I am sue FNB and going to the news paper stating that they issue unauthorized payments on client account so that the account stays open. So that the client can be held liable for the debt although it has been six years and really to keep the account open for unauthorized payments that was not authorized by my is ******** and un professional un ethical .

I wish that is is still sorted today so that i can clear my name still in this week. It is Ludacris that they want another few days to investigate the matter they had 9 days already to do so all they came up with was that there is two payment showing and that's it .

The last email i send i included the complaints department of the ncr .

In the past 9 days i have send over 70 emails they did come back with me with a answer there is a payment showing and therefore the account cannot be prescribed . I am still waiting for the debt review department for a letter there turn around time they say can be 15 bussiness day with is ridiculas.

The client is always right , but they dont thing so they treat there clients like they ********* .

Another this is i asked for the emails of the big bosses or manager and i was refused , i was told just to wait they will get back to me

This is for me a very very said day to put this on hello peter .com . I have been a client with FNB for 18-19 years and had never had problems until the past 9 days now that i want to get my name clean there is something of payments on my one account that was paid in 2018 i was not even in the country i was overseas. And now in may of 2020 again there was a payment made of 2 cents to the account . Because I don't use the FNB account anymore the user name and password for the online banking was faulty at that time so i could not have done that payment either . It just said because FNB service was one of the best a few years ago now you have to fight just to get an answer from them , don't even mention the debt review or legal department they just don't care of getting in contact with you in regards with your query. The account in question is already 6 years old and in the past 3-5 years FNB or the legal department or any other lawyers did not make any effort to contact me to try and collect the money. The enquiry is under investigation now for 9 days , FNB return emails read feedback in 3 business day it has been 9 . So i ask you with tears in my eyes what have they been doing for 9 days . My first correspondence with them was last week Tuesday it is 9 days later and I have nothing to show for it .

And according to section 126 b that reads the following in regards with prescription is as follows . Runs up until the consumer acknowledge the debt either by payment or by entering agreement with the credit provider. If the payments reflect was not done by me. but by charges added or credit receipts the debt prescription stays un interrupted .
Above mentioned is wat the law states

Its astonishing i send email now tonight and it gets read by the manager of the debt review department but no effort will be made to get in contact with me in regards to this matter. I requested then again for the person that reads the email to contact me on the mobile number in my signature on the email it is now 20:25 and no one has called . I would have though a request to contact me will be adhere to but it seems its not the case . I seems i must go and lay a charge with the omnuts man and ncr because FNB is blocking me delibratly from clearning my name so that i can get out of debt review

O and under section 126 b they are breaking the law IN connection with prescription of debt

It seems that they would rather break the law then keep there client happy and try and keep the clients they have . Because after this i am leaving FNB and i will let all my friend know to leave FNB Ashwell. They allow unauthorized transactions to happen on there client account without the client knowledge .