1 reviews | Active since Jan 2017
requested previouse years bank statements
<p>FNB Katlehong, shocking service. our church Treasurer went a week ago to request bank statements from 2 ********** .. he was asked to come back two days later to fetch them. the lady on counter 4, printed statements for him but 2008 and 2009 statements never printed.</p> <p> </p> <p>on the years she printed she duplicated a few statements which meant now even the years she printed for us are not complet.</p> <p> </p> <p>the following statement are missing :</p> <p>stetement 1 to 10(which means these would cover for 2009 entire year, she only gave him from statement 11 ....</p> <p> </p> <p>now he went back yesterday to the same lady to request her to order for us all the missing statements, we do understand that statements do fall off your branch systems after 5 years.</p> <p>but i also know that as a financial institution a bank as big as you are, sure do have back up to help us as loyal clients of your bank for over 10 years and above.</p> <p> </p> <p>we dont mind paying for the fees to get these statements but what i wont tolerate is someone not offering us alternatives as your clients but just block us by telling us the 2008 statement is too old and not on the system anymore thats unacceptable.</p> <p> </p> <p>i expect to be assisted as we are your clients,Account : name: Grace od God Ministries</p>
Good day Mr. stevenmabuza54
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. stevenmabuza54
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Hi Rahim,
Thank you for your response.
the Branch Manager is now ordering us to make an urgent deposit of R2500.00 to cover the fees or cost for the statements.
1) I dont have a problem with paying fees,bt my question is we have more than enough money on our 32 days account why cant you debit these fees from that account as this is an emergency we are about to have our certificate cancelled and our church deregistered.
2) we have lost two weeks due to your staff encompetence, I expect your assitance by 12pm tomorrow(27/01/2017) or escalating this further.
3) below is the sequence of statements I need:
Statement 1 to 10(account number BM has it)
4) The BM said she cant get us 2008 statement because our account started only in 2009,then can she also print the 4 statements her staff member missed while printing the batch she gave our treasurer the sequence also with the BM(the enquries lady claimed there were no transactions in those 4 months hence she ddnt print them and they not on the system,we both know thats not true. I have the extra 4 statements she duplicated so I expect not to pay again for these 4 as we were charged already.
Looking forward to your speedy resolution of my complaint as on monday is our due date to submit our Annual report or we have our NPO Cettificate Cancellef and then all hell will break loose.
Regards
Steven Mabuza
Hi Rahim,
Thank you for your response.
the Branch Manager is now ordering us to make an urgent deposit of R2500.00 to cover the fees or cost for the statements.
1) I dont have a problem with paying fees,bt my question is we have more than enough money on our 32 days account why cant you debit these fees from that account as this is an emergency we are about to have our certificate cancelled and our church deregistered.
2) we have lost two weeks due to your staff encompetence, I expect your assitance by 12pm tomorrow(27/01/2017) or escalating this further.
3) below is the sequence of statements I need:
Statement 1 to 10(account number BM has it)
4) The BM said she cant get us 2008 statement because our account started only in 2009,then can she also print the 4 statements her staff member missed while printing the batch she gave our treasurer the sequence also with the BM(the enquries lady claimed there were no transactions in those 4 months hence she ddnt print them and they not on the system,we both know thats not true. I have the extra 4 statements she duplicated so I expect not to pay again for these 4 as we were charged already.
Looking forward to your speedy resolution of my complaint as on monday is our due date to submit our Annual report or we have our NPO Cettificate Cancellef and then all hell will break loose.
Regards
Steven Mabuza