Requested emerg refund for funds transfer in error

Friday 01/04/16 I logged a call requesting a refund from loan acc no *** of R2390.00 refund as emergency because this fund's were to pay my car insurance but till to date I haven't received the reversal I spend moretym R300 on airtime being send from pillar to post by FNB consultants with no help I am real Feb up now of this bank with poor client service no Delivery to clients queries; I want that R2390 to be reverse back to Youth Acc No: *** I had to use public insurance with a fear of using a car that is not insured since FNB DENIED TO EMERGENCY REVERS MY MONEY I REAL DONT KNOW WHY BECAUSE I AM NOT ON AREARS MYB I SHOULD CHANGE BANK NOW AM TIRED OF YOUR SERVICE AT THE AM USING MONEY TO CALL YOUR UNDELIVERING CALLCENTRE.