1 reviews | Active since Jul 2016
Requested account to be downgraded however did not occur
<p>I requested my Premier Account to be downgraded to a Gold Account on 11 January at 11am and was advised it would be completed by COB.</p> <p> </p> <p>My account has still not been downgraded.</p> <p> </p> <p>Please downgrade to Gold ASAP to ensure I am charged Gold rates this month and not premier rates.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)