Requested Account Closure but Monthly Fees Continue – No Clear Closure Assistance

I am raising this complaint regarding my FNB Aspire account.

I contacted FNB through Secure Chat and clearly communicated that I wanted my account closed because I can no longer afford the monthly account fees. During the conversation, I explained that I was concerned about the balance becoming negative and the impact this may have on my financial standing.

Instead of being guided through a formal closure process, I was informed that the account could not simply be deactivated and that monthly fees would continue while the account remained active.

I asked for the account to be closed immediately to prevent further charges.

Despite this request, on 09 June 2026 my account was again debited for a Monthly Account Fee together with debit interest, causing the account to return into a negative balance.

My concern is not only the charges themselves but that I requested closure in advance and was not given a clear process to stop further monthly fees.

I am requesting the following resolution:

Written confirmation of the formal account closure process. Immediate assistance to close the account. Review of charges accumulated after my closure request. Confirmation of the final amount required to settle and close the account. Written confirmation that no unnecessary further charges will accumulate while closure is being processed.

I have screenshots of my Secure Chat conversations and account history available to support this complaint.

Thank you.