RB
Richard B

1 reviews | Active since Mar 2011

22 Mar 2016, 16:10

Request to reverse a transcation

Yesterday I sent an e-mail request which at this time has not been responded to , earlier this morning spoke to Craig who said he will send me the necessary forms in his words in 5 minutes which was almost 8 hours ago<br> Why does one have to go to these lengths every time you want something done at FNB I have long foresaken the fact that I will receive excellent service all I ask is that your staff do the work WE as clients are paying them to do

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Mar 2016, 08:32
Official
Hello richardbea,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 892733.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)
FNB (First National Bank)'s reply10 May 2016, 14:33
Official

Good day,

Trust this email finds you well.

This is a courtesy email with regards to your complaint dated 22/03/2016; we would like to ensure that you were fully satisfied with the handling and resolution of your complaint.

We thank you for banking with us at First National Bank and we endeavour to ***ist you with any requirements you may have in the future.

Best Regards

Melinda Duvenhage

Complaints Resolution

Email address: ***

Tel number: *** (option one)