JL
Jeremy L

1 reviews | Active since Mar 2009

05 Dec 2017, 14:03

Request to recall a transaction is ignored

********** was notified that a payment was made to an incorrect account in the Ivory Coast on Thu 30/11/2017 20:27 but I have received no response. Grateful if you can revert

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2017, 14:36
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)