JV
JP V
1 reviews | Active since Oct 2017
07 Nov 2022, 11:24
Request to Downgrade my account - 3 diffrent answers and no call or feedback
I contacted FNB via the APP , and had a secure chat with 3 agents with regards to downgrading my Premium Fusion account to the Aspire Fusion account for R99 a month , I was told that it would take 7 days , the second agent told me 7 to 30 days , the 3rd agent told me a month or so , I am not sure why it is so hard , I just want to Downgrade and I want to down grade before the end of the month ( What I do not understand is 3 different agents with 3 different answers, it does not make sense at all . I have reference numbers , I was told that I will be contacted to finalize the downgrade but no feedback as yet (The initial request was done on the 29th of October 2022) - its been 9 days and no proper feedback at all just 3 different answers .not happy at all.
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Replies (2)JV
JP V's updateReviewer Update
08 Nov 2022, 20:35On the 25 th of October 2022 i was debited :
R230 - monthly account fee
R55 - service fee
paying almost R300 a month for a bank account is to much , so i decided to down grade to the Aspire fusion account for R99 a month .
I have been waiting a while for feedback , and after a complaint on Hello peter , i received feedback .
Now today the 8 th of November 2022 FNB wants to bill me another :
R107 - monthly account fee
R17 - service fee
Thats R409 in banking fees , in less then 15 days .
I really think this is rediculous , and not fair .
I have paid the 230 and 55 all ready why subtract another 107 and 17 ?
For pro rata - from the 26 - 8 ( would make sense if you subtract the 107 (99) and 17 and pay back the , 230 and 55 , or keep the 230 and 55 , and not charhe me fir the aspire for this month and nex month and pay back the 107 and 17 .
I would like feedback please ! Uegently .
And want this rectified .
R230 - monthly account fee
R55 - service fee
paying almost R300 a month for a bank account is to much , so i decided to down grade to the Aspire fusion account for R99 a month .
I have been waiting a while for feedback , and after a complaint on Hello peter , i received feedback .
Now today the 8 th of November 2022 FNB wants to bill me another :
R107 - monthly account fee
R17 - service fee
Thats R409 in banking fees , in less then 15 days .
I really think this is rediculous , and not fair .
I have paid the 230 and 55 all ready why subtract another 107 and 17 ?
For pro rata - from the 26 - 8 ( would make sense if you subtract the 107 (99) and 17 and pay back the , 230 and 55 , or keep the 230 and 55 , and not charhe me fir the aspire for this month and nex month and pay back the 107 and 17 .
I would like feedback please ! Uegently .
And want this rectified .
JV
JP V's update08 Nov 2022, 20:35
Reviewer Update
On the 25 th of October 2022 i was debited :
R230 - monthly account fee
R55 - service fee
paying almost R300 a month for a bank account is to much , so i decided to down grade to the Aspire fusion account for R99 a month .
I have been waiting a while for feedback , and after a complaint on Hello peter , i received feedback .
Now today the 8 th of November 2022 FNB wants to bill me another :
R107 - monthly account fee
R17 - service fee
Thats R409 in banking fees , in less then 15 days .
I really think this is rediculous , and not fair .
I have paid the 230 and 55 all ready why subtract another 107 and 17 ?
For pro rata - from the 26 - 8 ( would make sense if you subtract the 107 (99) and 17 and pay back the , 230 and 55 , or keep the 230 and 55 , and not charhe me fir the aspire for this month and nex month and pay back the 107 and 17 .
I would like feedback please ! Uegently .
And want this rectified .
R230 - monthly account fee
R55 - service fee
paying almost R300 a month for a bank account is to much , so i decided to down grade to the Aspire fusion account for R99 a month .
I have been waiting a while for feedback , and after a complaint on Hello peter , i received feedback .
Now today the 8 th of November 2022 FNB wants to bill me another :
R107 - monthly account fee
R17 - service fee
Thats R409 in banking fees , in less then 15 days .
I really think this is rediculous , and not fair .
I have paid the 230 and 55 all ready why subtract another 107 and 17 ?
For pro rata - from the 26 - 8 ( would make sense if you subtract the 107 (99) and 17 and pay back the , 230 and 55 , or keep the 230 and 55 , and not charhe me fir the aspire for this month and nex month and pay back the 107 and 17 .
I would like feedback please ! Uegently .
And want this rectified .
JV
JP V's updateReviewer Update
09 Nov 2022, 08:30 On the 25 Th of October 2022 i was debited :
R230 - monthly account fee
R55 - service fee
paying almost R300 a month for a bank account is to much , so i decided to down grade to the Aspire fusion account for R99 a month .
I have been waiting a while for feedback , and after a complaint on Hello peter , i received feedback .
Now today the 8 Th of November 2022 FNB wants to bill me another :
R107 - monthly account fee
R17 - service fee
That is R409 in banking fees , in less then 15 days .
I really think this is ridiculous , and not fair .
I have paid the 230 and 55 all ready why subtract another 107 and 17 ?
For prorate - from the 26 - 8 ( would make sense if you subtract the 107 (99) and 17 and pay back the , 230 and 55 , or keep the 230 and 55 , and not charge me fir the aspire for this month and next month and pay back the 107 and 17 .
I would like feedback please ! Urgently .
And want this rectified .
R230 - monthly account fee
R55 - service fee
paying almost R300 a month for a bank account is to much , so i decided to down grade to the Aspire fusion account for R99 a month .
I have been waiting a while for feedback , and after a complaint on Hello peter , i received feedback .
Now today the 8 Th of November 2022 FNB wants to bill me another :
R107 - monthly account fee
R17 - service fee
That is R409 in banking fees , in less then 15 days .
I really think this is ridiculous , and not fair .
I have paid the 230 and 55 all ready why subtract another 107 and 17 ?
For prorate - from the 26 - 8 ( would make sense if you subtract the 107 (99) and 17 and pay back the , 230 and 55 , or keep the 230 and 55 , and not charge me fir the aspire for this month and next month and pay back the 107 and 17 .
I would like feedback please ! Urgently .
And want this rectified .
JV
JP V's update09 Nov 2022, 08:30
Reviewer Update
On the 25 Th of October 2022 i was debited :
R230 - monthly account fee
R55 - service fee
paying almost R300 a month for a bank account is to much , so i decided to down grade to the Aspire fusion account for R99 a month .
I have been waiting a while for feedback , and after a complaint on Hello peter , i received feedback .
Now today the 8 Th of November 2022 FNB wants to bill me another :
R107 - monthly account fee
R17 - service fee
That is R409 in banking fees , in less then 15 days .
I really think this is ridiculous , and not fair .
I have paid the 230 and 55 all ready why subtract another 107 and 17 ?
For prorate - from the 26 - 8 ( would make sense if you subtract the 107 (99) and 17 and pay back the , 230 and 55 , or keep the 230 and 55 , and not charge me fir the aspire for this month and next month and pay back the 107 and 17 .
I would like feedback please ! Urgently .
And want this rectified .
R230 - monthly account fee
R55 - service fee
paying almost R300 a month for a bank account is to much , so i decided to down grade to the Aspire fusion account for R99 a month .
I have been waiting a while for feedback , and after a complaint on Hello peter , i received feedback .
Now today the 8 Th of November 2022 FNB wants to bill me another :
R107 - monthly account fee
R17 - service fee
That is R409 in banking fees , in less then 15 days .
I really think this is ridiculous , and not fair .
I have paid the 230 and 55 all ready why subtract another 107 and 17 ?
For prorate - from the 26 - 8 ( would make sense if you subtract the 107 (99) and 17 and pay back the , 230 and 55 , or keep the 230 and 55 , and not charge me fir the aspire for this month and next month and pay back the 107 and 17 .
I would like feedback please ! Urgently .
And want this rectified .