RR
Ryan R
1 reviews | Active since Oct 2011
21 Jan 2020, 13:19
Request to change address
Hi All,
After going into the bank, then calling the call centre etc... on numerous occasions for the past 3 years FNB just can't change my address. Every time I am reassured the address has been changed then the very next month my statement suggests otherwise. This is making your customers vulnerable to *****. Basic science.
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Replies (2)
FNB (First National Bank)'s replyOfficial
21 Jan 2020, 14:41Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply21 Jan 2020, 14:41
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
RR
Ryan R's updateReviewer Update
11 Feb 2020, 13:03Resolved.
RR
Ryan R's update11 Feb 2020, 13:03
Reviewer Update
Resolved.