Request not carried out.

I have communicated with FNB Life via numerous emails, to no avail.

I sent them my daughters number for Australia as she is a beneficiary on my funeral policy. They informed me that they cannot phone an international number in the event of a claim. Are FNB's communication channels so primitive? Someone phoned me and he agreed to then reflect my daughters email address on the policy document. After at least 7 emails this has still not been done. They just keep sending me the same policy amendment with no changes!!!!! It is a simple request which your staff do not understand. Wake up man. Your service is disgusting to say the least!!!!