Request for Target Details - OUTSTANDING (30days)

On 18 December I made an online payment to a public recipient (Builders Warehouse) via FNB online banking. I slipped up by using my Builders Account number as \my reference\" and the name Builders Warehouse as \"Recipient Reference\". Needless to say Builders Warehouse has difficult allocating the payment. They requested me to obtain \"target details\" from FNB in order to trace and allocate the payment. They also said FNB is doing it for them on a regular basis. I have been struggling since 13 January to obtain this Target Details from FNB. I have spoken to various consultants who promised me that the request has been sent to their admin department and that I will receive this details shortly. It's almost a month and to date I have not received anything. In the mean time Builders see my account as it being in arrears. This is really PATHETIC and I expect so much better from FNB especially since I am a Premier Account holder."