REQUEST FOR SERVICE

I HAVE BEEN EMAILED AND REQUESTED SO MAY TIMES FOR STATMENTS ON MY ACCOUNTS , ITS ONLDER THEN A YEAR SO I CANT GET THEM ONLINE , BUT THEY CALL ME AND TELL ME YOU CAN GET IT ONLINE AND THEY CANT ASSEST ME AND WHEN I SAY I CANT I CHECKED THEN THEY SAY THEY WILL GET BEACK TO ME AND NOTHING HAPPENS , I EVEN ASKED MY PRIVET BANKER TO HELP BUT STILL NOTING ITS BEEN OVER A MONTH IM ASKING , AND THE BANK IS NOT INTERESTED IN HELPING