Request for Refund.

Hello peter I am an FNB client who is not happy with recent incident since the I am inconvenienced and has affected my credit with other businesses.On the 22nd of May 2025 My funeral policy debit order of R782,12 bounced since there was not enough money in the account on the 23rd I made a manual payment to the funeral policy and then come the 29th of May 2025 the same amount of funeral policy was debited I made a call same day and also sent an email on the call I managed to talk to a consultant regarding the issue n she checked n confirmed that the payment made on the 23rd cleared n appeared on their system so they wil update it n refund me the amount debited on the 29th of May 2025 within 7 working days yet til this day I have not been refunded.I humbly request this matter to be attended.