Request for Private Client Account Upgrade Disappointment

I'm writing to express extreme disappointment with my experience as an FNB customer. Despite consistently meeting the criteria for a Private Client account, I've been overlooked and misdirected.

I've had multiple conversations with your staff, and it's clear there's a disconnect. I've been told a Private Client consultant would contact me, but I've yet to receive a call. I've even been offered a Private Bank account with another institution, but I'd prefer to continue banking with FNB.

My accounts are in good standing, with timely payments and no issues. I expect better service, especially considering my salary contribution.

I request an urgent review and upgrade to a Private Client account. If I take my latest 3 months bank statements to another institution I have already been advised to be qualify for more then just a private client account.