BN
Bongiwe N

1 reviews | Active since Apr 2018

10 Apr 2018, 09:21

Request for Paid-Up Letter

I called into FNB this morning to request a settlement letter on my account a consultant took my call, she took down my details then put me on hold for about 25 minutes eventually i got put through to the satisfaction survey, then the call cut

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2018, 10:06
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2018, 10:07
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***