Request for Escalation Contact – Urgent Assistance Required

Good day,

I hope this message finds you well.

I kindly request your assistance in providing the contact details of a person I can escalate this matter to, as I am not receiving any support from the collections company.

I had agreed to a settlement with Daly Credit Corporation regarding my FNB credit card account. I have since paid the agreed amount in full. However, Daly is no longer responding to my communications, and I have not received a paid-up letter. Furthermore, my account continues to reflect as outstanding, and the discounted amount is incorrectly being shown as still owed.

This situation is very frustrating, and I would greatly appreciate any assistance or guidance on how to proceed with resolving this matter.

Thank you in advance for your support.

Kind regards,