Request for closure of Aspire account

I have opened an aspire account with FNB and on the 3rd July 2024 I have requested that they close this account, they said it will take 10 working days, on the 11th day spoke to the chatting department again they said they are sending an email, today I was speaking to Nomcebo she said she is sending an email again. To open an account it is easy but to close an account, no one is willing to assist this is so disappointing, you go to the branch they tell you to use the chat services, do employees get fired if one has to close an account why are they so scared to close customers account this is a very bad service from FNB