REQUEST FOR CARDS ARE NOT DELIVERED AFTER A FULL WEEK

Item: FNB (First National Bank)
Rating: 1
Author: LUCKY M

On 17/11/2017, i requested new cards (Platinum Cheque and Platinum Credit Cards) online from FNB. I received sms's saying FNB has appointed a courier to deliver unfortunately i was not available from Tuesday until Thursday. I told the driver twice, who was sent to deliver my Credit Card, about my next available day.

I had to call on Friday since no one is calling about my card. I am left with no cards and have to keep sending people money to withdraw for me. This is unprofessional because the lady that i spoke to on friday said he will arrange after 1 but nothing was done.

I am fed with CCD and DSV courier they must not deliver for me anymore. They are unprofessional. I need my cards FNB.

Helpful (0)

Replies (4)

FNB (First National Bank)'s replyOfficial

27 Nov 2017, 11:49

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number *** was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply27 Nov 2017, 11:49

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number *** was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

LUCKY M's updateReviewer Update

28 Nov 2017, 09:30

Good day After our conversation yesterday with the consultant from FNB Credit Cards department, I still await for the phone call from the courier company to deliver my credit card. As expected i have received no phone call and still await for both my Cheque and Credit Card. The FNB Cheque card department is yet to call me about the where about of my cards. Frustrating indeed.

LUCKY M's update28 Nov 2017, 09:30

Reviewer Update

LUCKY M's updateReviewer Update

29 Nov 2017, 09:06

Good day CCD couriers did contact me with not so pleasant news that the earliest date to deliver is Thursday. That will take the duration to 9 working days from the day of cancellation to the date of delivery which is not what is advertised/published on your website upon request. With Regards to my Credit Card, i await for further updates from the courier company. I last spoke to Faraneez from FNB at 13h39 28/11/2017, who advised me that the card is with the courier company here in Nelspruit and she will get hold of the courier company & advise them to contact me and arrange for delivery. I still await for the call since then. This is really such an inconvenience which will now make me not to share the good work and convenience to my peers.

LUCKY M's update29 Nov 2017, 09:06

Reviewer Update

LUCKY M's updateReviewer Update

29 Nov 2017, 09:11

I no longer want the cards from FNB. Can you advise the courier company my instruction. Hence the cancellation of my accounts.

LUCKY M's update29 Nov 2017, 09:11

Reviewer Update

I no longer want the cards from FNB. Can you advise the courier company my instruction. Hence the cancellation of my accounts.