Request for bank card ignored

Our HOA has been struggling for more than a month to get FNB to deliver a new bank card we have made calls and sent emails with absolutely no results. As a new business account client we are extremely disappointed as it took more than a month to try and open the account in the first place and now we are unable to activate online banking since we do not have a card yet. We cannot do any of our business, access our money or pay our debtors. FNB, really, this is too much. How have you helped us????