1 reviews | Active since Sept 2017
Request for assistance
I'm honestly not happy with the treatment received from FNB as premier client. FNB allowed someone to reactivate my old credit card and use it. ***** case was opened. Now its been months waiting for a refund of the debit order deducted from my cheque acc. I'm tired of calling fnb and being transferred between call centres having to explain same story thousand times. This also involves time and telephone costs. FNB ***** department and credit collections please resolve this.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)