Request for a reversal of a debit not met.

To whom it may concern.

My account was debited with R975.00 on the 7th of November.

I requested that this amount be reversed as I am unable to live through the rest of the month with only R650 in my account.

I placed myself under debt review with a company whom either only paid one of my creditors or NONE at all thus leaving me out of packet with R3500 per month and said creditors not being paid.

At no point did I advise that I am no longer under debt review and I have since found another trustworthy and true company which is able to assist me. However, having this amount of money debited without notification puts my in an even tighter spot.

Giovanni - a "customer queries specialist" has already called me and outright told me that this amount will not be reversed despite the fact that I am trying to remain a loyal FNB client. After all these years I have financed multiple vehicles with FNB and done a fair amount of business with FNB. Now that I am going through a rough patch, I am thrown to the wolves.

Thank you FNB, obviously you cannot help me and I should rather look at another Bank that will?