Request Changes on Banking App

I am very unhappy with your banking app!

How can there not be an option to reverse a payment once it has been made? Surely you can have the option to reverse a payment within 10min or 20 min or even 5 min? If your clients made a mistake on the online banking platform, you want to charge them R313 fee to reverse a payment?? Unbelievable, I cannot see why you need to charge it as we are already paying massive banking fees every month?!?!?! But no, lets take more money from our clients!! You are greedy and I will most certainly start looking at a different bank like Capitech or eZaga as they are not in the business of only making money and ******ing their clients!

My request is that you please add a reversal option on the banking app for one to reverse a payment if neccasary. After 10min, you can the remove the button and the only option then is to complete the reversal form and charge the extraordinary amount of R313 for getting ones own money back.

Absolutely shocked that you would do that, especially in these difficult Covid 19 time when no one has money to just throw around.