Reputable company like FNB with bad service

I have visited FNB branch three times in Dobsonville,I am currently nine months pregnant and I have had to join the long queue.They do not care about pregnant people none whatsoever.I say this because it's not the first time meaning that it a norm for them.This is really bad service considering that I bank with FNB.TOTALY DISAPPOINTED AT THE LEVEL OF SERVICE RENDERED FOR SUCH A BIG NAME