REPORTING ***** AND CUSTOMER SERVICE
To Whom it may concern
On 08 October 2021 at 16H20 I was ****** at a local garage, and as I got out of my vehicle the ****** jammed my central locking and took my handbag with all my personal belongings together with my cell phone. (I have CCTV camera footage and car registration details).
When I got out of my car, I had my FNB bank card with me therefore I did not stop my card however I have tried to block my phone this been said, Vodacom told me that they cant block phones over weekends and this was a shock to me as I was unable to open a case at the police without my ITC number. I have managed to get my ITC number after numerous times at Atteridgeville police station on Sunday 10 October 2021.
On 13 October I have realized that I had no money left in my savings account (R5000.00) and went to FNB Hartebee****rt on the 14th of October 2021 to block all access to FNB. Statement shows that the ****** was able to unblock my phone UNBLOCK my FNB online banking (very scary as this is supposed to be a security to all customers).
On statement it shows that ****** transferred my savings to my cheque account with reference FOOD and then did e-wallet transactions in Pretorius street/Soshanguve. Never did I receive any bank communication emails as I always receive and that is why I was not aware that there is ***** happening in my account (thought internet banking was safe if no one had a pin to your phone)
This is unacceptable that I have to create a pin to secure my login details on my banking app!!!!!!!
The current Investigator told me that it takes 7-14 days to be sorted however every time I phoned the days just accumulated and 18 working days later there is NO indication on my refund as I feel this is neglection from the bank as I now feel that there are no more security measurements in place to make sure your accounts is secured. (****** had no pin password on my phone)
Yesterday I received a call from the investigator, and she asked me if I operate with 2 numbers as my number shows the number the e-wallet was used for. (I did a sim swop)
Please can someone give me advise on what to do with this matter.