***** REPORTING

I have had 2 ***** cases. The first case was not dealt with for a month and then the person in charge of ***** said she just emails the bank involved and they must deal with it. Now I have a case with Capitec Securities that we thought was part of Capitec bank and find it is *****. I send email with all supporting documents 5 November 2024 and no response except ABSA have not responded? No mention of the Capitec deposit and no phone call or proper follow up done. Follow up was done 9 November 2024 after I laid a complaint and then today I get a note today, 20 December 2024 to say ABSA has not responded!!! No urgency to try and gain the money back for your client. The ***** Department and Care do their best but they can only send emails. It is so easy to just fob a person off because no contact can be made with the person dealing with your case?????? Is this a joke?