Reporting Attempted Phishing ***** and Customer Care Failure

I recently received an SMS stating that my account will be suspended due to an unauthorized login attempt, asking me to visit www.fnbverify.com to prevent it from happening.

I called your ***** hotline to report it, which sent me on a goose chase through four different departments as no one seems to wish to take any ownership of it, which is part of your core values.

By the time I reached the fourth person, having to repeat myself again, they washed their hands of me and told me to do their job myself. Thus, I'm writing to you now regarding an issue that should have taken a few minutes for the first person I spoke to, to take the information and deal with it instead of giving me the runaround.

I remind you that you are a bank, and your core duty is to keep your customers' money safe. Your actions today speak loudly to the opposite.