Replacing old credit card with service disruption?

I went to collect my new cheques card (Platinum) at Tableview branch and I also requested to have my old credit card cancelled and replaced due to the prints faded and signature strips at the back all disappeared and very bad wear and tear. I was advised by the card collection gentleman while he was on the phone with card division that they can replace my credit card HOWEVER I will not have a functional credit card while the new card is being issued and that will take 3 to 5 working days? ? Really? <br> <br> I am a Platinum account holder and I am certain while they issue the new card... old card would still be functional (like their cheques card) but NO... I can not have a replacement card of my credit card where I conduct most of my businesses on the daily basis... but sorry, customer, we will HAVE TO cancel your current card and cut it up while you are cardless ... I want to know what kind of service my bank is providing and how is it possible that I can not request a new card while the old card is functional... It is one of their advertised benefits that replacement card with my account is FREE!!! I guess there is always a catch!