Replacement of Credit Card

Late Sept 2015 cards were cloned and ********** transactions were made<br> Cards were cancelled and transactions timeously reversed<br> New cards were ordered during Oct 2015<br> Branch advised card(s) were ready late Oct and on collection only to find there is no credit card<br> Call was made from branch and delivery was promised within a week<br> Week later at the branch only to learn no card arrived<br> Branch commit to advise once received - presume their experience on empty promises and fact I live on a farm 24km from town<br> To date no card but wife a private client (PC) with Standard Bank and fortunately life could go on<br> Reasons for referring matter:<br> 1 Not my first bad experience of months late delivery of card and other issues that we have had<br> 2 Proven that referrals within the bank is and was pointless<br> 2 The Standard Bank cards were cancelled at same time for preventative measures and delivered done within ten days<br> 3 FNB PC status only means different colour card in comparison to Standard personal service<br> 4 Worst the wife was proven to be right and I need to consider to move 30 odd years later with FNB to Standard which includes the business account - and that means paperwork <br> <br> <br>