Replacement Credit Card not being delivered

Item: FNB (First National Bank)
Rating: 1
Author: Kelvin B

I've ordered a replacement credit card 2 months ago, I've phoned in twice and contacted FNB via the Secure chat option on the app. After all this I still dont have an answer on when I will recieve my Card

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

23 Jan 2019, 10:01

Good day Kelvin

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply23 Jan 2019, 10:01

Official

Good day Kelvin

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Kelvin B's updateReviewer Update

30 Jan 2019, 08:49

Thank you FNB, after I wrote the review the issue was resolved quickly and effectively.

Kelvin B's update30 Jan 2019, 08:49

Reviewer Update

Thank you FNB, after I wrote the review the issue was resolved quickly and effectively.