Replacement card rip-off!

Item: FNB (First National Bank)
Rating: 1
Author: A M

On the 25th of March I attempted to use the FNB ATM close to where I shop and through no fault of my own the machine retained my card and my transaction ended there. However I received a notification that the transaction had gone through and the only way to reverse it is by going into an FNB branch. I went to the bank to reverse the transaction and get a replacement card. I received the new card a few days ago and to my horror I have been charged a replacement fee of R140! Dear FNB,

Why am I the one to pay for this when it was YOUR machine that was faulty?

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

09 Apr 2018, 12:39

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply09 Apr 2018, 12:39

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

A M's updateReviewer Update

13 Apr 2018, 09:57

Thank you FNB - The Boulders for your speedy action on this matter.

A M's update13 Apr 2018, 09:57

Reviewer Update

Thank you FNB - The Boulders for your speedy action on this matter.

FNB (First National Bank)'s replyOfficial

13 Apr 2018, 14:48

Thank you for the positive feedback

FNB (First National Bank)'s reply13 Apr 2018, 14:48

Official

Thank you for the positive feedback